Delivery Policy

 

Our delivery policy to help ensure your cookies order is delivered Hot & Fresh

  • Please allow 30-45 minutes for in-zone delivery.
  • Delivery charge: $2 per delivery.
  • Gratuity charge: 15% charge for any order (minimum $2).

 

Delivery to Residential

  • If you are not home, or answering your phone when we deliver to you, you will be responsible for picking up your order. You will not be refunded.
  • Cookie orders as a gift that are delivered to a 3rd party recipient will be confirmed prior to delivery. If the recipient does not answer their call on both attempts and does not respond to our call back messages, then they will have to pick up the order from the store.
  • Orders confirmed will be left at the front door if the recipient does not answer the door bell at the time of delivery.
  • If you would like your gift sent out at a certain time without a prior phone call made to the recipient, we can do so only if you allow us to leave the order on the front door if the recipient is not home or not answering their door. We are not responsible for stolen or damaged orders that are left on the front door at your request.

 

Delivery to Businesses

  • Your cookies will be delivered at the requested time. We do not call you to confirm delivery unless you request us to do so.
  • When we hand deliver the order, we try to deliver it to you personally. Otherwise, we will leave the order at the front desk with your receptionist.

 

Terms & Conditions

Delivery arrival times are only an estimate and are not guaranteed in order to ensure the safety of our drivers. There are uncontrollable events that can occur and may affect the timing of your delivery.

We guarantee delivery only to the address you specify when ordering, not to the recipient. We are not responsible for orders delivered to the address that you specified with an incorrect address or recipient information. We cannot issue credit for those orders.