FAQ

Can I order the Meat & Veggie Hot Pocket Pies at a Hot Cookies Factory store or express kiosk?

Yes absolutely! Check out the menu at pieperspies.com or stop by a store or kiosk to order. Pies are “Made to Order” so they’re always HOT, FRESH & DELICIOUS!

What are your store hours?

We’re open Sun-Thu 9am-12am Est and Friday & Saturday 9am-3am

What are your delivery hours?

Sun – Thu we stop delivering at 11:30pm. Friday & Saturday we stop delivering at 1am.

What if I’m allergic to Nuts?

We bake all of our cookies using same trays and oven so it’s possible our cookies may have come in contact with nuts or a nut substance. If you’re allergic to nuts, we do suggest you do not order any of our cookies or any other products if the allergy is severe.

Do you have nutritional information on your cookies & brownies?

Yes, please visit our Menu page and click on the nutrition link.

Is your cookie dough safe to eat?

Yes, we offer delicious Edible cookie dough free from raw eggs. “So Go Ahead and Make Your Day”!

Can I order cookies and have them delivered to someone else?

Yeah for sure!

Can I order more than one cookie flavor?

Sure go for it!

Can I have a Yummywiches Delivered?

We can only deliver the Doughwich since it’s edible cookie dough sandwiched between two yummy hot cookies. The other Yummywiches cannot be delivered they are two warm cookies with ice cream sandwiched in the middle. Therefore, it would melt en route and we cannot deliver them. For the same reason, you cannot order ahead and have one ready for you when you arrive to the store. A Yummywich only takes a few minutes to make, so you can just stop in and order one at the counter. Or, you can order cookies for delivery and either a pint or scoop of ice cream and make your own.

Do you ship cookies?

No. Unfortunately, we do not do any shipping.

Can I drop something off for you to deliver with my order?

We can include greeting cards or business cards or stickers on your box. However, we cannot take anything of value over $5, or of sentimental value. We are not insured to deliver items other than our own or to replace lost or damaged items.

How much notice do you need for an order delivery?

Deliveries in our zone, we can usually have the orders out in about 30-45 minutes. Out of zone courier orders take about an hour and a half to two hours. If you are placing a larger order (100 cookies or more), give us a little more time. You may always order in advance, no matter what your order is.

Can I swing by and buy hot cookies?

Sure! We bake yummy hot cookies throughout the day so they’re always fresh. We display them in a hot showcase so you can see all of the hot cookie flavors. You can purchase and walk out with a bag or box of hot cookies, instantly!!

How much notice do you need for a pick up order?

Pick up orders take about 35-40 minutes. That is how long it takes to put the cookies in the oven, bake them, and package them in the box. You can always order as far in advance as you’d like.

What payment types do you accept?

We accept Visa, Mastercard, Discover, American Express, and corporate accounts. No personal checks. We accept cash and corporate check in-store, but do not accept cash or check upon delivery.

How can I pay for an online order?

Online, we accept credit cards and existing corporate accounts. Cash and corporate check orders need to be called in.This is to prevent someone just clicking around on the site from accidentally placing a real order. Cash or corporate check is accepted on pick up orders only. We do not accept cash or check upon delivery.

Will you donate for an event or charity?

Please fill out and submit the donation request form in detail. If we are able to donate, we will reply to your message with our offer. Due to the large number of donation requests we receive, please refrain from stopping by or calling to ask for donations.

Why are your specials only available online?

Incentives. We love online orders because it helps with speed and accuracy. It also saves you time and you’ll be able to earn loyalty rewards if you’re a Hot Cookies Factory connoisseur.